Home » Blog » del.icio.us links » links for 2011-01-07links for 2011-01-07January 7, 2011 The Web Is a Customer Service Medium (Ftrain.com) Really great Paul Ford essay on what sorts of behavior is native to the web, and how to build sites and communities around it – Why Wasn't I Consulted? (tags: web internet culture media publishing socialmedia customerservice ideas)