Hanging out with geeky friends Nate and Beth, we got talking about technical customer support experiences. I had a horrible, then excellent service experience recently… Read More »A completely impractical idea for making phone tech support better
Lisa Stone is interviewing me and my Global Voices co-founder, Rebecca MacKinnon. tomorrow on the weekly Yi-Tan conference call. The Yi-Tan call is a cool… Read More »Call me tomorrow.
I wrote a couple of days back about my sense of guilt at not covering the plight of Sudanese refugees in Cairo more carefully. Thinking… Read More »DRC – 3.8 million dead. Darfur?
Sorry about that. One of my new year’s resolutions was 99% uptime for this blog. Looks like we’re not off to a great start on… Read More »Sorry about that.
I like building stuff. I spend much of my life doing “work” that’s decidedly cerebral – writing articles, papers, blog posts, computer code or emails;… Read More »A project to add to your “not to do” list
A couple of months back, I wrote a post called “A Tale of Two Protests”, about an anti-DRM protest in New York City and a… Read More »A Tale of Two Protests: an update on one